Phone number
All numbers are shown on a large call-center card; the internal team discusses accounts, login, and fb99 Help
Local support for users in Bangladesh works quickly; calls from Dhaka, Chittagong, and Sylhet usually go to the same line
Toll-free: 0800-1199-99
International: +880-96-1100-1999
Hours are set separately, so check times before calling; Bangladeshi users send more messages at night
Sunday to Thursday: 9:00 am to 10:00 pm
Sunday to Thursday: 9:00 am to 10:00 pm
Friday and Saturday: 10:00 am to 8:00 pm
Cases are submitted on holidays, so if urgent, call before noon
Access
If the password is wrong, a quick guide is available; fb99 Login issues, OTP, and account opening steps are here together
Many people still message after 11 p.m.; opening the Help article then provides the solution
Payment
There is a separate help page for payment questions; general answers about bKash, Nagad, and Rocket are kept there
Dhaka users often ask about mobile wallets, so including a reference number in messages is helpful
Guide
There are small tips about the fb99 App, including Android permissions, notifications, and device settings; quick answers are available
Keep pages light on slow Internet; many users open them on 3G
Email works well for complex problems; sending a screenshot helps the team understand quickly, and they can find the previous ticket
This path is kept on the fb99 Contact page so work proceeds even if the phone is not answered
Message
For small questions, a message is enough; write the user ID and issue type on one line
fb99 Support team usually asks for those three pieces of information first, reducing follow-ups
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43,622
Comments
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Active users
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Uptime
1
Write the subject in one line; specify password, payment, or fb99 Help
2
Phone, email, or message; whichever is fastest is best; calls are better for urgent cases
3
User ID, time, and a screenshot help support move quickly; even in busy times it helps
4
Once you get an answer, the next step is clear; then you can follow up again with fb99 Support
In Dhaka, many people call during office breaks; lines are short, and agents pick up quickly
When asking questions with bKash, Nagad, and Rocket, keep the transaction ID with you to reduce misunderstandings
The fb99 Contact page is laid out so that new users can find the direction in 2 minutes
Previous users can log in directly and view pending questions; if needed, return to fb99 Support from there
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